Booking

At the time of booking or check-in, guests are required to provide valid credit card details. The hotel reserves the right to pre-authorize, charge a deposit, or require full prepayment depending on the selected rate or booking conditions.

All reservations are considered confirmed only upon receipt of valid payment details or deposit as required.

Charges

All room rates are displayed per room per night in Saudi Riyals (SAR) and include applicable taxes and VAT unless otherwise stated.

Late check-out is subject to availability and may incur additional charges.

Check In - Check Out Requirements 

Check-in: From 16:00 local time

Check-out: By 12:00 noon

Guests must present a valid ID (national ID, Iqama, or passport) and a valid payment card at check-in, in compliance with Saudi regulations.

Late check-out is subject to availability and may incur additional charges.

Shuttle Service to Al Masjid Al Haram

The hotel provides complimentary 24/7 shuttle service to and from Al Masjid Al Haram.

Service operates based on schedule and availability.

Payment Policy

The hotel accepts:

Credit Cards: Visa, MasterCard, American Express

Debit Cards: Visa, MasterCard

The hotel may pre-authorize the total stay amount plus incidental charges. Full payment must be settled upon check-out.

Cancellation Policy And No Show

Cancellation terms vary based on the selected rate:

Flexible rates: Free cancellation until the specified time before arrival

Late cancellation or no-show: One night charge may apply

Non-refundable rates: Full amount charged at booking

For Umrah and peak seasons, stricter policies may apply as stated during booking.

Group & Pilgrim Bookings

Special terms may apply for:

Group reservations

Pilgrim programs

Seasonal bookings (Ramadan, Hajj)

Please refer to the contract or confirmation details for specific conditions.

Guest Conduct

Guests are expected to respect:

Islamic values and local regulations in Makkah

Hotel property and other guests

The hotel reserves the right to refuse service or remove guests in case of misconduct without refund.

Smoking Policy

Smoking is strictly prohibited in non-smoking rooms and public areas.

Designated smoking areas and rooms may be available.

Children Policy

Extra beds and baby cots are subject to availability and additional charges

Guests under 18 must be accompanied by an adult

Accessibility

The hotel offers rooms designed for People with Determination, subject to availability.

Pets Policy

Pets are not permitted in the hotel.

Damage Policy

Guests are responsible for any damage caused during their stay.

Charges may be applied to the provided payment method.

Force Majeure

The hotel shall not be liable for failure to perform obligations due to circumstances beyond control (e.g., natural disasters, pandemics, government restrictions).

Liability

The hotel is not responsible for loss of personal belongings unless formally deposited in the hotel safe.

Liability is limited to the value of the booking.

Governing Law

All terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes fall under Saudi jurisdiction.

Website Disclaimer

The hotel reserves the right to update website content, images, and services without prior notice.

Images may be for illustrative purposes only.